Terms of sale

Last updated: 16 July 2026

These Terms of Sale apply to services supplied by Iconic Website to business and consumer clients.

A proposal, quotation, statement of work, retainer agreement or other written agreement may include additional project-specific terms. Where there is a conflict, the signed project-specific agreement will prevail to the extent permitted by law.

1. Service provider

Iconic Website
Operated by Morgane Valentini, Entrepreneur Individuel (EI)
SIREN: 935 094 219
SIRET: 935 094 219 00018
199 Route d’Alleins
13370 Mallemort
France
Email: morgane@iconicwebsite.com

2. Services

Services may include:

• Shopify website design, development, configuration and optimisation.
• Ecommerce strategy and consulting.
• Website maintenance and ecommerce operations support.
• Klaviyo setup, email campaigns, automations and retention strategy.
• SEO, content and website optimisation.
• Social-media strategy and content support.
• Paid advertising setup, management and reporting.
• Analytics, reporting and conversion strategy.
• Training, consulting and strategic ecommerce management.

The exact scope, deliverables, exclusions, timing and price will be described in the applicable proposal, quotation, invoice, email or agreement.

3. Quotations and acceptance

A quotation or proposal is valid for the period stated in it. If no period is stated, it may be withdrawn or revised before acceptance.

A contract is formed when one or more of the following occurs:

• You accept a proposal or quotation in writing.
• You sign an agreement.
• You pay a deposit, invoice or retainer.
• You instruct Iconic Website to begin the work.

4. Client responsibilities

The client agrees to:

• Provide accurate instructions, content, approvals and access within reasonable timeframes.
• Ensure supplied content, images, data and trademarks may lawfully be used.
• Review work and provide consolidated feedback promptly.
• Maintain backups and appropriate access controls for its platforms.
• Comply with laws and platform requirements applying to its business.
• Pay invoices by their due dates.

Delays in receiving content, access, feedback or approvals may extend delivery dates.

5. Fees and payment

Project work generally requires a deposit before work begins. The deposit amount and payment schedule will be stated in the proposal or invoice.

Ongoing services may be charged through a monthly retainer, hourly billing, a fixed fee or another agreed arrangement.

Invoices must be paid by the due date stated on the invoice. Work may be paused where an invoice is overdue. Any resulting delay will not be considered a failure by Iconic Website to meet the original schedule.

Third-party charges, advertising spend, platform subscriptions, applications, premium themes, stock assets, fonts, licences and other external costs are not included unless expressly stated.

6. Deposits and non-refundable payments

For business clients, deposits reserve production time and are non-refundable once accepted, except where Iconic Website cancels the project without providing the contracted work.

Fees for completed work, time already spent, approved deliverables, active retainers and purchased third-party items are non-refundable.

Nothing in this section removes any refund, withdrawal or consumer right that cannot legally be excluded.

7. Project changes and additional work

Requests outside the agreed scope may require a revised quote, additional fee or adjusted delivery date.

Minor revisions are included only where specified. A new direction, redesign, repeated revisions or work caused by changed instructions may be charged separately.

8. Timelines

Project dates are estimates unless expressly confirmed as fixed in writing.

Iconic Website is not responsible for delays caused by missing client material, delayed approvals, third-party platforms, technical incidents or events outside reasonable control.

9. Retainers and ongoing services

Ongoing services continue for the agreed period and may renew monthly unless otherwise stated.

Either party may terminate an ongoing monthly arrangement by providing at least one month’s written notice, unless a different notice period is stated in the signed agreement.

Fees remain payable during the notice period. Unused time, capacity or deliverables do not automatically roll over unless agreed in writing.

10. Hourly services

Hourly services are charged according to time reasonably spent on the requested work, including authorised meetings, research, implementation, testing and communication.

An estimate is not a fixed price unless expressly identified as one.

11. Pausing or terminating work

Iconic Website may pause or terminate work where:

• An invoice remains overdue.
• Required information or access is not provided.
• The client requests unlawful, misleading or unethical work.
• The client materially breaches the agreement.
• Continuing the work would create a security, legal or reputational risk.

The client remains responsible for completed work, committed time and authorised third-party expenses up to the termination date.

12. Consumer right of withdrawal

Where a client qualifies as a consumer and enters into a service contract at a distance, the client may have a statutory right to withdraw within 14 days, subject to applicable exceptions.

Where the consumer asks for services to begin before the withdrawal period ends, the consumer may be required to pay for the portion of services supplied before withdrawal.

Where the service has been fully performed after the consumer’s prior express request and acknowledgement, the right of withdrawal may no longer apply where permitted by law.

A consumer wishing to withdraw should email morgane@iconicwebsite.com with their name, contact details, service purchased, contract date and a clear statement that they wish to withdraw.

13. Intellectual property supplied by the client

The client retains ownership of its pre-existing logos, trademarks, photographs, copy, product information, data and other supplied materials.

The client grants Iconic Website permission to use those materials to provide the contracted services. The client confirms it has all necessary rights and permissions for their use.

14. Ownership of final deliverables

After full payment, the client receives ownership of the final, client-specific deliverables expressly included in the agreed scope.

Ownership does not transfer until all related invoices have been paid in full.

15. Retained materials and reusable systems

Iconic Website retains ownership of:

• Pre-existing themes, templates, systems, processes and methodologies.
• Reusable code, components, frameworks and development tools.
• General strategy models, know-how and working methods.
• Unused concepts, drafts and rejected designs.
• Materials licensed from third parties.

Where retained materials are included in a deliverable, the client receives a licence to use them as part of the completed project but may not extract, resell, sublicense or distribute them as standalone products without written permission.

Different ownership terms may apply where expressly agreed in writing or required by a signed non-disclosure or intellectual-property agreement.

16. Third-party platforms

Services may depend on Shopify, Klaviyo, Meta, Google, Instagram, Canva, Calendly, applications, payment providers or other third-party platforms.

The client is responsible for maintaining required accounts, subscriptions and licences. Iconic Website cannot guarantee the continued availability, performance, policies or functionality of third-party services.

17. Approvals and launch

The client is responsible for reviewing and approving deliverables before publication or launch.

Approval may be given in writing, through a project platform or by instructing Iconic Website to publish, send or launch the work.

18. Marketing and advertising

Advertising, SEO, email and content services cannot guarantee a particular level of revenue, rankings, traffic, engagement, leads or return on investment.

Performance depends on factors including the offer, pricing, budget, market conditions, competition, platform decisions, website experience and client implementation.

19. Portfolio permission

Unless otherwise agreed in writing, Iconic Website may display completed public-facing work, the client’s name, logo, project description, testimonial and verified results in its portfolio, website, proposals and marketing.

Confidential information, private account access and unpublished business data will not be disclosed. Portfolio use will not apply where prohibited by a signed non-disclosure agreement or written confidentiality commitment.

20. Confidentiality

Each party agrees to protect confidential non-public information received during the engagement and to use it only for the contracted purpose.

This does not apply to information that is public, independently developed, lawfully received from another source or required to be disclosed by law.

21. Liability

Iconic Website will provide services with reasonable professional care.

To the extent permitted by law, Iconic Website is not liable for indirect or consequential losses, loss of anticipated profits, platform outages, changes made by the client or third parties, or loss caused by inaccurate client information.

For business clients, and to the extent legally permitted, total liability arising from a particular engagement will not exceed the fees paid to Iconic Website for the services giving rise to the claim.

Nothing in these terms excludes liability or legal rights that cannot lawfully be excluded or limited.

22. Force majeure

Neither party will be liable for delay or failure caused by circumstances outside its reasonable control, including serious technical failures, natural disasters, government action, internet outages, illness, industrial action or third-party platform disruption.

23. Complaints

Please send complaints to morgane@iconicwebsite.com. We will aim to review and respond within a reasonable period.

24. Consumer mediation

After first submitting a written complaint to Iconic Website, an eligible consumer may request free assistance from the consumer mediator appointed by Iconic Website:

This provision applies to eligible consumer disputes and does not apply to ordinary disputes between businesses.

25. Governing law and disputes

These Terms of Sale are governed by French law.

For consumers, this does not remove any mandatory protection available under the law of their country of residence. Jurisdiction will be determined according to applicable consumer and procedural law.

Business parties agree to attempt to resolve disputes in good faith before commencing formal proceedings.

26. Contact

Questions about these Terms of Sale may be sent to morgane@iconicwebsite.com.