Refund policy
Last updated: 16 July 2026
This policy applies to services supplied by Iconic Website. It should be read together with the applicable proposal, quotation, contract and Terms of Sale.
1. Project deposits
Project deposits reserve time in our production schedule and allow planning and initial work to begin.
For business clients, deposits are non-refundable once accepted, except where Iconic Website cancels the project without providing the contracted work.
Mandatory consumer rights remain unaffected.
2. Completed work
Payments for work already completed, approved or delivered are non-refundable.
This includes strategy, consultations, design, development, setup, implementation, research, campaign work, meetings and allocated project time.
3. Cancellation of a project
A client may request cancellation in writing by emailing morgane@iconicwebsite.com.
On cancellation, the client must pay for:
- Work completed up to the cancellation date.
- Time already reserved or used.
- Approved work in progress.
- Non-cancellable third-party costs.
- Any other amount due under the accepted proposal or agreement.
Any transferable completed work will be provided after outstanding invoices have been paid.
4. Monthly retainers
Monthly retainers require at least one month’s written notice of cancellation unless the applicable agreement states another notice period.
Retainer fees remain payable during the notice period. Amounts already paid for an active or completed retainer period are non-refundable.
5. Hourly work
Hourly fees are non-refundable once the time has been worked.
A client may ask Iconic Website to stop future hourly work at any time, but remains responsible for time already spent and authorised costs already incurred.
6. Rescheduling consultations
Consultations may be rescheduled by providing reasonable notice before the scheduled time.
Missed appointments or late cancellations may be charged or treated as used where time was specifically reserved and could not reasonably be reallocated.
7. Third-party costs
Application fees, software subscriptions, advertising spend, platform costs, licences, themes, stock assets, fonts and other third-party purchases are subject to the provider’s own refund terms.
Iconic Website cannot refund third-party charges that have already been incurred or are non-refundable.
8. Consumer withdrawal rights
A qualifying consumer purchasing services at a distance may have a statutory right to withdraw within 14 days.
Where the consumer expressly asks for services to begin during the withdrawal period, payment may be due for services supplied before the withdrawal request.
Where the service has been fully performed with the consumer’s prior express request and acknowledgement, the right of withdrawal may cease where permitted by law.
To submit a withdrawal request, email morgane@iconicwebsite.com and include your name, contact details, service purchased, contract date and a clear withdrawal statement.
9. Service concerns
If you believe a service has not been provided in accordance with the agreed scope, contact morgane@iconicwebsite.com promptly with details.
Where appropriate, we may correct the issue, complete the outstanding agreed work, provide a proportionate remedy or offer another solution required by applicable law.
10. Processing an approved refund
Where a refund is approved, it will generally be returned using the original payment method where reasonably possible.
Processing times may depend on the bank, card provider or payment platform.
11. Contact
Cancellation and refund requests must be sent to morgane@iconicwebsite.com.